Tracking order

Thank you for shopping at LoomBou. We understand that knowing where your order is brings peace of mind. Below you will find a clear, step-by-step guide to tracking your package from our warehouse to your doorstep.

How to Track Your Order

Once your order has been processed and shipped, you will receive an automated email from [email protected] containing your tracking number and the carrier name (e.g., USPS, DHL, FedEx, or local postal service). Please check your inbox (and spam folder) for this email.

  1. Locate your tracking number in the shipping confirmation email. It is usually a combination of letters and numbers (e.g., 1Z999AA10123456784).
  2. Visit a reliable third-party tracking website such as 17Track. These services consolidate tracking information from multiple carriers into one simple interface.
  3. Enter your tracking number into the search bar on the website and click "Track" or press Enter.
  4. View your shipment status – you will see real-time updates including the current location, estimated delivery date, and any transit events (e.g., "Departed from sorting center," "Out for delivery").

Recommended Third-Party Tracking Tool

For the most convenient experience, we recommend using 17Track. It supports over 700 carriers worldwide and provides automatic updates via email or push notifications if you create a free account (optional).

How to use 17Track:

  • Go to www.17track.net .
  • Paste your tracking number into the main search field.
  • Click the "Track" button. The system will automatically detect the carrier and display the latest status.
  • You can also download the 17Track mobile app (available on iOS and Android) for tracking on the go.

What If My Tracking Number Doesn’t Work?

Sometimes tracking information may take 24–48 hours to appear after you receive the email, as the carrier needs to scan the package into their system. If the number still does not work after 48 hours, please contact us at [email protected] with your order number, and we will investigate promptly.

Additional Tips

  • Keep your order number and tracking number handy for any inquiries.
  • If your package shows as "Delivered" but you have not received it, check with neighbors, your building’s mailroom, or the carrier’s local office first. If unresolved, email us at [email protected].
  • For international orders, customs clearance may cause delays. Tracking updates will reflect this status.

We are here to help ensure your LoomBou items arrive safely and on time. For any further assistance, please reach out to [email protected].