Refund policy

We at LoomBou are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your T-Shirts & Tops, Shorts, or Skirts, we offer a straightforward refund process. Please review the following policy carefully.

Eligibility for Refunds

To be eligible for a refund, items must meet the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • All items must be unworn, unwashed, and in their original condition with all tags attached.
  • Footwear, accessories, or items marked as "Final Sale" are not eligible for refunds.
  • We reserve the right to refuse refunds for items that show signs of wear, damage, or misuse.

How to Initiate a Refund

To start the refund process, please follow these steps:

  1. Contact our support team at [email protected] with your order number and the item(s) you wish to return.
  2. We will provide you with a return authorization and instructions for shipping the items back to us.
  3. Pack the items securely in the original packaging, including all tags and accessories.
  4. Ship the package using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or we made an error.

Refund Processing

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards
  • Items marked as "Final Sale" or "Clearance"
  • Items returned without prior authorization
  • Items returned after the 30-day window

Exchanges

We do not offer direct exchanges. If you wish to receive a different size, color, or style, please initiate a refund for the original item and place a new order on our website.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs.

Contact Us

If you have any questions about our refund policy, please email us at [email protected]. We are here to help.