Privacy policy

At LoomBou, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our online store and purchase products such as T-Shirts & Tops, Shorts, and Skirts. By using our website, you agree to the practices described below.

Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Name, billing and shipping address, email address ([email protected] for inquiries), and payment details (processed securely by third-party payment providers).
  • Order Information: Product selections, sizes, quantities, and transaction history.
  • Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy below) to enhance site functionality and analyze trends.

How We Use Your Information

Your data is used solely for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery updates.
  • Communicating with you about your orders via email ([email protected]) or other channels you provide.
  • Improving our website, product offerings, and customer service.
  • Complying with legal obligations, such as tax and fraud prevention requirements.

We do not use your information for marketing purposes without your explicit consent, and we never sell or rent your personal data to third parties.

Data Storage and Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of sensitive information (e.g., payment details) during transmission using SSL/TLS protocols.
  • Secure servers with restricted access and regular security audits.
  • Data retention for as long as necessary to fulfill orders and comply with legal requirements (typically up to 5 years after your last interaction).

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your device secure.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Required for site functionality, such as remembering your cart items.
  • Analytics Cookies: Help us understand how you use our site (e.g., pages visited) to improve performance.
  • Preference Cookies: Remember your language and region settings.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

Third-Party Services

We may share your data with trusted third parties to process orders and payments, including:

  • Payment processors (e.g., credit card companies) that adhere to PCI-DSS standards.
  • Shipping carriers for delivery purposes.
  • Analytics providers (e.g., Google Analytics) that anonymize data and comply with privacy regulations.

These third parties are contractually obligated to protect your data and use it only for specified purposes.

Your Rights

Under applicable international privacy laws (including GDPR and CCPA), you have the right to:

  • Access, correct, or delete your personal data held by us.
  • Object to or restrict processing of your data.
  • Request a copy of your data in a portable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries outside your own, including the United States, where our servers are located. We ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data in compliance with international regulations.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us at [email protected]. We are here to help.