Faq

Order & Payment

How can I place an order?
Simply browse our collections of T-Shirts & Tops, Shorts, and Skirts, select your preferred size and color, then add items to your cart. Proceed to checkout to complete your purchase.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.

Can I modify or cancel my order after placing it?
Orders are processed quickly. Please contact us at [email protected] within 1 hour of placing your order to request changes or cancellation. We will do our best to accommodate.

Shipping & Delivery

What are your shipping options?
We offer standard and express shipping. Standard delivery takes 5–8 business days, while express delivery takes 2–4 business days. Shipping costs are calculated at checkout based on your location.

Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary from 7–14 business days depending on the destination.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our carrier’s website to monitor your delivery status.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please email [email protected] to initiate a return. Refunds will be processed to your original payment method within 5–7 business days after we receive the items.

Can I exchange an item for a different size or color?
Yes, exchanges are available for size or color changes subject to stock availability. Contact us at [email protected] with your order number and desired replacement details.

Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective or we made an error. We recommend using a trackable shipping service.

Product & Sizing

How do I find the right size?
Each product page includes a detailed size chart with measurements for T-Shirts & Tops, Shorts, and Skirts. We recommend comparing your own measurements to the chart before ordering.

Are your products true to size?
Our sizing is designed to be consistent with standard US sizing. If you are between sizes, we suggest choosing the larger size for a more comfortable fit.

What materials are used in your clothing?
Our T-Shirts & Tops are made from 100% organic cotton, Shorts from a cotton-polyester blend, and Skirts from lightweight linen or cotton blends. Fabric details are listed on each product page.

Contact & Support

How can I reach customer service?
For any questions or assistance, please email [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
LoomBou is an online-only retailer. All purchases are made through our website.